Course Description

Communication styles and cultural gaps between different generations exist in almost every workplace.  Effective peer communication, as well as conflict resolution across generations, can help managers and management teams function with greater understanding. This course will allow participants to:

• Recognize different aspects of generational cultures,
• More effectively manage cross-generational communication and relationships,
• Understand how components of culture can lead to conflict and misunderstanding,
• Understand generational factors at play and the potential conflict arising from generational differences,
• Bridge differences using communication skills such as active listening and expressing empathy, and
• Address miscommunication and deescalate emotions with strategies and tools to effectively lead all generations.
   

Notes

Applies Towards the Following Certificates

• Managerial Leadership Certificate : Managerial Leadership Certificate Workshops